John D. Bruno explains why deceptive practices have made it harder to build trust within the automotive scrap industry.Reading Time: 1 minute
The scope: “There’s a lot of deceptive things that go on every level in the scrap industry. You get to where you’re really suspicious about new people you’re dealing with.”
You want to work with somebody that just needs to have an easy relationship. If you can’t trust somebody you’re doing business with, you’ll have to work twice as hard, and always be watching yourself. I think that goes both ways. It goes both ways–for the seller and the buyer.
If you both understand that each one has value to add, and each one should have some gain from it, then it’s very easy to do business.”
The context: “You don’t automatically give people trust. They really have to prove it to you. You almost assume that everybody is going to take advantage of you.”
What he hammers home: “There’s an anxiousness. There’s a perception of mistrust now whereas there was trust before. I think there’s a lot of mistrust now because there’s so much noise going on, and so many people in each-others ear. That never seemed to go on before. People were just happy that someone even wanted to give them a deal for material that they thought was otherwise worthless.”